FAQ

General 

  1. What is Time Auction?
    Time Auction is a charity that encourages volunteerism with inspiring experiences. By volunteering to any charity, one can earn unique access to their passions - from learning to cook from Michelin-starred chefs to dining with inspiring entrepreneurs.

  2. Is Time Auction a charity?
    Yes. We are a registered charity in Hong Kong as approved by the Inland Revenue Department number 91/15276. Donations to us are therefore tax deductible.

  3. Can I sign up to multiple experiences?
    Absolutely!

  4. Is there an age limit to participate?
    No, we welcome participates of any age! That said, there may be specific age requirement for certain experiences, please check the event page for details.

About Donor Seats 

  1. What is a Donor Seat?
    It’s our new initiative with the goal of becoming a more self-sustaining charity. A very limited number of Donor Seats will be available for each event, which you can make a tax-deductible donation to Time Auction to join!

    Proceeds will go to supporting the running costs of our charity in encouraging volunteerism and empowering young adults to learn from experts in various fields.

  2. How do I get a Donor Seat at an event?
    You can see all the experiences here

    Choose the experience that you’d like to join, make the online donation, and you’ll be contacted by the Time Auction team by phone or email to complete your registration. We’ll then see you at the event!

  3. Can I cancel my Donor Seat and get a refund?
    By signing up, you are committing to joining an inspiring Time Auction experience donated by generous guests. As such, cancelling is highly discouraged.

    Donations are not refundable. If you must cancel, please contact us at team@timeauction.org at least 1 week before the event and you can choose another experience within 3 months to attend, subject to availability.

  4. What if the experience does not live up to expectations?
    That's the worst... we curate all the rewards to ensure a good mix of quality experiences. If you end up having a sub-par experience, please email us at team@timeauction.org and let us know how it can be improved.

  5. What happens if the event gets cancelled or rescheduled?
    We try our best to avoid any cancellation or rescheduling. If it happens and if you cannot make it on the new date, you reserve the right to choose another experience within 3 months to attend, subject to availability.

  6. Still have questions?
    Email us at team@timeauction.org. We aim to reply all emails within 24 hours.